exchanges and returns
Withdrawal from the Sales Agreement
1.
A Customer who is a Consumer who has entered into a distance contract may withdraw from it without giving a reason by submitting a relevant statement in writing under pain of nullity – within 14 (fourteen) calendar days without giving reasons and without incurring costs, except for costs specified in point. 7 and 8 § 7 Regulations. To meet the deadline, it is sufficient to send a Statement in writing under pain of nullity, before its expiry to an e-m ail address: info@hoa-moa.com or also in writing to: Hoa & Moa art toys, Małgorzata Szwałek, ul. T. Zawadzkiego “Zośki” 40A / 29, 65-528 Zielona Góra, Poland.
2.
To comply with this deadline, it is enough to send a declaration of will before its expiry. The Customer may use the model statement of withdrawal from the contract attached to the Goods. The statement may be submitted on a form, which is a model
was posted by the Seller on the Online Store’s Website at the Form of Withdrawal.
3.
In the event of withdrawal from the contract, the contract is considered void and the customer is released from any obligations. What has been provided by the Store and the Customer is returned unchanged, unless a change was necessary within the limits of ordinary management. It is considered that the rupture of the label does not fall within such limits.
4.
The return should take place immediately, not later than within 14 (fourteen) days of receipt of the Customer’s statement of withdrawal from the Sales Agreement. The seller is obliged to return immediately all payments made by the customer, including the cost
Deliveries of goods to the customer. The Seller may withhold reimbursement of payments received from the Customer until receipt of the Goods back or delivery of proof of sending the Goods back.
5.
The Seller shall refund the payment using the same method of payment as used by the Customer, unless he has expressly agreed to a different method of return, which is not associated with any costs.
6.
The Customer is obliged to return the Merchandise Merchandise immediately and in an unchanged condition and with no signs of use, however not later than within 14 (fourteen) calendar days from the date on which he resigned from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the Seller’s address before the deadline expires.
7.
If the customer using the right of withdrawal chose a different method of delivery than the cheapest usual way of delivery offered by the seller, the seller is not obliged to reimburse the customer for additional costs incurred by him.
8.
The cost of returning the goods to the Seller in the event of withdrawal from the agreement concluded at a distance shall be borne by the Consumer.
9.
The Customer returns the Goods to the postal address indicated at the beginning. If the Customer withdraws from the contract and at the same time returns the Good, he / she should attach a written statement of withdrawal to the Product. The customer should also attach proof of purchase.
10.
The Customer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature and characteristics of the Goods and its compliance with the offer made by the Seller and placed on its Online Shop Website.
complaint of goods
1.
The Seller concluding the Sale Agreement ensures the sale of the Goods free from defects and legal obligations. The Seller is liable to the Customer if the Goods have a natural or legal defect (warranty).
2.
If the Product is inconsistent with the contract, the Customer may demand to bring it into conformity with the contract by free repair or exchange for a new one, unless repair or replacement is impossible or requires excessive costs. In such a case, the Customer is entitled to appropriate price reduction or withdrawal from the contract, which includes the return of the Merchant’s Goods and payment to the Customer by the Seller.
3.
The Customer loses these rights if prior to the expiration of 2 (two) months from the finding of non-compliance of the Goods with the contract, he will not notify the Seller. To meet the deadline, it is enough to send a notification before its expiry.
4.
The Customer who exercises the rights resulting from the complaint is obliged to deliver the defective Product to the Seller’s address. In the case of the Customer being a Consumer, the cost of delivery of the Goods shall be borne by the Seller, in the case of a Customer who is not a Consumer, the cost of delivery shall be borne by the Customer.
5.
In the case of a Customer who is not a Consumer according to art. 558 §1 of the Civil Code, the Seller’s liability under the warranty for a Customer who is not a Consumer is excluded.
6.
The Seller is responsible for the non-compliance of the Goods with the warranty contract, only in the event of its discovery within 2 (two) years from the delivery of the Goods to the Customer. A claim for removing a defect or replacing the Goods with a one free from defects expires after one year from the date of purchase of the Goods.
7.
Complaints should be submitted to the postal address indicated at the beginning. The complaint should be delivered together with proof of purchase and complaint.
8.
To improve the complaint procedure, in particular to determine the non-compliance of the Goods with the Sales Agreement, the Customer should include in the complaint:
A. Customer data enabling contact with him and identification, in particular, the address
B. e-mail and telephone number,
C.data of the sale agreement,
D. the amount and method of payment paid,
the reason for the complaint,
E. Optionally suggested by the customer how to settle a complaint or removal of flaw
9.
The Seller will consider the Complaint of Goods within 14 (fourteen) days.
10.
The complaint procedure concerns respectively services provided electronically by the Seller, including the Newsletter’s complaints. The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to the address: info@hoa-moa.com In the complaint, the customer should include a description of the problem and contact details: e-mail address, Phone number; The Seller shall promptly, but no later than within 14 (fourteen) days, consider the complaint and give the Customer a reply.
11.
The seller does not use out-of-court dispute resolution referred to in the Act of 23 September 2016, out-of-court resolution of consumer disputes.
The register of entities that can resolve non-judicial disputes is maintained by
the president of UOKiK is placed on the office’s website. These data are also included in § 13 point 6 of the Regulations.